FAQs

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When will my preordered item ship?

Preordered products, like pajama sets, have a processing time (not including shipping time) of 5-6 weeks. Please note that the timeline may change depending on volume of orders.

You will receive a tracking number via email once it ships.

When will the satin shorts sets be restocked?

The officially licensed Maasiverse Satin Shorts Pajama Sets will restock with limited inventory in July!

Please sign up for the email list to stay informed!

Can I mix and match sizes for pajama sets?

Pajamas come as a set, but size charts are available for reference. Please be sure to take your measurements in order to make an informed decision on the fit.

Do the satin shorts pajama sets have some stretch?

There is an elastic waistband with a functional drawstring for the bottoms, however the satin material does not provide any stretch to the pajamas at all.

Will you reopen pajama pants sets for preorder?

After the May 3rd preorder, pajama pants sets will no longer be available for purchase until the fall/winter!

Will you do more fandoms for the pajama sets?

I am working on Fourth Wing pajama sets to be approved by Rebecca's licensing team, and those will hopefully launch in the fall!

To request a fandom, please send me an email!

Do you carry inclusive sizing?

Of course! Pajama sets (and most other products in the shop) range in size from XS-4X!

Can I cancel my order?

If you need to cancel an order, please send me an email within 72 hours of your purchase date.

Do you ship to my country?

Liv Co is proud to offer worldwide shipping!

Can I change my shipping address after placing an order?

If your order has not been fulfilled yet, and you need to change your shipping address, please send me an email with your order #, name and new shipping address and I will update it manually.

I received a letter/email informing me to pay customs duties. What do I do?

If you are an international buyer, depending on your country's tax and customs duties laws and how much the goods you purchased are worth, you may be required to pay a customs fee upon delivery of your package. Usually customs will hold onto your parcel for 3 weeks before sending it back to me, so please be advised.